1. Who you are buying from
Every sale on this website is made by BrianHub Electronics, ICD Road Atlantis Business Park, Fedha, Embakasi, Nairobi, Kenya. Placing an order by WhatsApp, phone or in person means you accept these terms.
2. Prices
Prices shown are in Kenya Shillings and include VAT where applicable. They are our current shop prices and can change without notice as stock and supplier prices move. The price we confirm to you in writing on WhatsApp at the time of ordering is the price that applies to that order.
3. Orders and stock
Adding an item to a WhatsApp message is an enquiry, not a completed sale. A sale is complete when we confirm stock, you pay a deposit or the full amount, and we issue a receipt. If an item turns out to be out of stock after payment we will offer an alternative, a rain-check at the same price, or a full refund.
4. Payment
We accept M-Pesa, bank transfer and cash. For deliveries within Nairobi we may accept a deposit with the balance due on delivery. Goods remain our property until payment has cleared in full.
5. Delivery
Delivery is free within Fedha, Nyayo, Pipeline, Tassia, Donholm, Umoja and Imara Daima on orders above KSh 20,000. Other areas are quoted before payment. Delivery times given are estimates made in good faith; we are not liable for delays caused by traffic, weather, or events outside our control. Someone aged 18 or over must be present to receive and sign for the appliance.
6. Inspection on delivery
Please inspect the appliance for transport damage before the delivery team leaves. Visible damage must be reported at that moment or within 24 hours with photographs. Claims for cosmetic transport damage made later cannot be accepted.
7. Installation
Installation of gas cookers, washing machines and water dispensers is included where stated. Air conditioner installation is a separate service quoted after a site visit. We are not responsible for the condition of your existing gas, water, drainage or electrical connections, and we may decline to install where we judge those to be unsafe.
8. Warranty
Appliances carry the manufacturer's warranty stated on the stamped warranty card supplied with the unit. The warranty covers manufacturing defects. It does not cover damage from power surges where no stabiliser was used, misuse, unauthorised repair, pest damage, or normal wear of consumable parts. Keep your receipt and warranty card — both are needed for a claim.
9. Returns
Unopened, undamaged goods in their original packaging may be returned within 7 days of delivery with the receipt for exchange or refund. Once an appliance has been installed or used it can be handled only as a warranty repair. Custom-sourced items are non-returnable.
10. Liability
Our liability for any claim arising from a sale is limited to the amount you paid for the appliance. Nothing in these terms limits rights you have under the Consumer Protection Act, 2012 or other applicable Kenyan law.
11. Governing law
These terms are governed by the laws of Kenya and disputes fall under the jurisdiction of the Kenyan courts. We would always rather sort a problem out over the counter first — please talk to us.
Questions about these terms? Call 0796 578 099 or email briohnzioka@gmail.com.